Refund Policy

Last Updated: January 2025

1. Our No Refund Policy

By purchasing a business plan from StratevAI (Essentials Plan or Strategic Plan), you acknowledge and agree that:

• All sales are final
• No refunds will be issued for any reason
• No exceptions will be made to this policy
• You accept responsibility for providing accurate survey information

2. Why We Don't Offer Refunds

2.1 Instant Digital Delivery

StratevAI provides instant digital services. Once you submit your survey and complete payment:

• Our AI immediately processes your data
• Your custom business plan is generated within 2-4 minutes
• The plan is delivered to your email
• You gain immediate access to the PDF

The value is transferred to you instantly and cannot be "returned" like a physical product.

2.2 Computational Resources

Generating each business plan requires significant computational resources:

• AI processing costs (OpenAI API usage)
• Server infrastructure
• Database storage
• Email delivery services

These costs are incurred immediately upon generation and cannot be recovered.

2.3 Self-Service Model

StratevAI is a self-service tool where you:

• Control the input (survey answers)
• Choose the plan type (Essentials vs Strategic)
• Receive exactly what's described in our service offering

The quality of your business plan is directly tied to the quality of information you provide.

3. No Refunds For...

We do not issue refunds for any of the following reasons:

3.1 Dissatisfaction with Content

• "I don't like the plan" or "It's not what I expected"
• "The plan isn't detailed enough" or "It's too generic"
• "I wanted different information included"

Why: Our service description clearly outlines what's included in each plan. Review the FAQ and plan details before purchasing.

3.2 User Input Errors

• "I provided incorrect information in the survey"
• "I answered the questions wrong"
• "I made a typo in my business name"

Why: You are responsible for reviewing your survey answers before submission. We cannot modify or regenerate plans after delivery.

3.3 Change of Mind

• "I changed my mind about my business"
• "I no longer need the plan"
• "I decided to use a consultant instead"

Why: The service has already been performed. Consider your needs carefully before purchasing.

3.4 Technical Issues on Your End

• "I can't download the PDF" (device/browser issue)
• "My email provider blocked the delivery" (spam filter)
• "I deleted the email by accident"

Why: These are not failures of our service. Contact support@stratevai.com for technical assistance with delivery issues.

3.5 Misunderstanding of Service

• "I thought this included consulting"
• "I expected a human to write it"
• "I thought I could request revisions"

Why: StratevAI is clearly described as an AI-powered self-service tool. We do not provide consulting, human writing, or revisions.

3.6 Duplicate Purchases

• "I accidentally bought the same plan twice"
• "I clicked the button twice and was charged twice"

Why: Each purchase triggers immediate plan generation. However, if you can demonstrate a true duplicate charge error (within 24 hours), contact support@stratevai.com and we will investigate.

3.7 Comparison to Competitors

• "Another service offered more for less"
• "I found a cheaper alternative"

Why: Research alternatives before purchasing. Our pricing is clearly displayed upfront.

4. Chargebacks & Disputes

5. What We Will Help With

While we don't offer refunds, we do provide technical support for:

5.1 Delivery Issues

• Email not received: We can resend the email or provide a direct download link
• PDF won't open: We can help troubleshoot or provide an alternative format
• Download link expired: We can regenerate a fresh download link

5.2 Payment Issues

• Payment failed but I was charged: We can verify the transaction status and refund if no plan was generated
• Technical error during checkout: We can investigate and resolve

6. Before You Purchase - Read This!

To avoid disappointment, please ensure you understand the following before purchasing:

6.1 Review the Plan Details

• Read the full description of Essentials Plan vs Strategic Plan
• Review the FAQ on the homepage
• Understand that plans are AI-generated (not human-written)
• Know that plans are delivered as-is (no revisions)

6.2 Prepare Your Survey Answers

• Gather accurate information about your business
• Review each survey question carefully before answering
• Double-check spelling and details before submitting
• The quality of your plan depends on the quality of your input

6.3 Check Our Sample Plans (If Available)

• If we provide sample plans, review them to set expectations
• Understand the format, length, and depth of content
• Compare Essentials vs Strategic samples

6.4 Ask Questions First

• If you're unsure about anything, email support@stratevai.com
• We'll clarify what's included, what to expect, and answer any concerns
• Ask before you buy - we cannot refund after delivery

7. Exceptions (Rare Cases)

In extremely rare circumstances, we may issue a refund at our sole discretion:

7.1 Technical Failure

• Our AI completely fails to generate a plan (system error)
• Plan is delivered as a corrupted or blank file (not user device issue)
• We are unable to deliver the plan after multiple attempts and cannot resolve

7.2 Service Misrepresentation

• We fundamentally failed to deliver what was promised in our service description
• Plan does not match the plan type purchased (e.g., paid for Strategic, received Essentials)

7.3 How to Request an Exception

If you believe you qualify for an exception:

1. Email support@stratevai.com within 48 hours of purchase
2. Explain the technical issue in detail
3. Provide screenshots or evidence of the problem
4. Allow us 3-5 business days to investigate

We will review on a case-by-case basis. Refund exceptions are extremely rare.

8. Alternative Solutions

If you're unhappy with your plan and don't qualify for a refund, consider:

8.1 Use It As a Starting Point

Even if the plan isn't perfect, it can serve as a foundation:

• Extract key sections (market analysis, financial projections)
• Use partnership recommendations to connect with local organizations
• Adapt the quarterly roadmap to your specific timeline
• Share relevant sections with advisors or mentors for feedback

8.2 Purchase a Second Plan

If your first plan had inaccurate inputs, you can purchase again with corrected information. This time:

• Review your answers more carefully
• Provide more detailed survey responses
• Choose the Strategic Plan for more comprehensive content

8.3 Supplement with Other Resources

• Hire a business consultant to customize the plan
• Use our newsletter ("Strategic Growth Insider") for ongoing tips
• Join local Chambers or SBDCs mentioned in your plan

9. Contact Us

If you have questions about this Refund Policy or need technical support: